Terms and Conditions
§ 1 Scope
For all contracts, in particular deliveries and services from Robust Sonnenschutz & Roofing Systems, hereinafter referred to as the contractor, the following conditions apply exclusively to the respective customer, hereinafter referred to as the client. The client accepts these conditions as binding upon acceptance and/or execution of an order or order.
Any deviating conditions of the client are hereby expressly contradicted. They are only valid if and to the extent that they have been acknowledged in writing by the contractor.
The contractor's offers are aimed at entrepreneurs and consumers.
§ 2 Conclusion of contract
The contract is concluded upon written acceptance by the contractor or delivery.
§ 3 Prices
All prices stated are gross final prices in euros (€), as the business regulations apply here.
§ 4 Payment conditions
Payment must be made in advance immediately upon receipt of the invoice or order confirmation. Invoices can be paid by bank transfer, PayPal, Amazon Pay, Apple Pay, Google Pay, credit card or Klarna.
§ 5 Deliveries
Delivery is carried out by a freight forwarder or delivery service. No delivery costs are charged. This does not apply to costs that arise due to special shipping requests from the client. For merchants, the place of performance for the service offered is the contractor's registered office in Hamburg.
The delivery period is extended appropriately if unforeseen events occur, such as strikes or operational disruptions at suppliers. The delivery period is also extended appropriately if the order is subsequently changed by the client.
§ 6 Production
The quality of the template determines the product. Production only takes place after payment has been made by the client in accordance with the payment conditions specified in Section 4.
If approval is given by telephone, the risk lies with the client. The same applies to data carriers provided by the client.
Minor color differences are possible due to material, fluoroscopy, etc. and do not constitute a warranty claim.
The implementation of a personalized neon sign is the responsibility of the client. Any resulting warranty and compensation claims are excluded.
If the contractor produces according to a sample at the request of the client, this is only possible approximately.
§ 7 Warranty, liability and defects
Statutory liability for defects applies.
The following applies to entrepreneurs who are merchants: All deliveries must be checked immediately upon receipt for both technical processing and correctness of content. Any defects must be reported to the contractor immediately. Notices of visible defects or damage must be made immediately. In any case, this must be listed in writing with a precise description of the defect before use, installation, installation or further use of the goods. Defects are considered particularly recognizable if they become apparent after unpacking or when a functional test is carried out. The client is obliged to carry out a functional test.
If the defect is reported with justification, the contractor may initially choose to deliver a replacement after the damaged product has been returned. The client must grant the contractor a reasonable period of time and opportunity to do this. If the replacement fails, the client is entitled to further statutory warranty rights at his discretion.
The client must return the defective goods himself; it will be returned by the contractor or for him at his own expense.
Minor or customary differences between the ordered and delivered goods in terms of format, color and quality are not defects. The photos and illustrations shown in the item descriptions serve to illustrate the product. The item delivered may differ from the images due to technical changes. Technically-related color deviations as well as technically-related changes and designs are also not defects. All materials have a tolerance of +/- 2% of the required unit length. The cutting tolerance is +/- 3 mm.
If the client demands compensation for non-performance in cases where the contractor has culpably become unable to perform the service, is in arrears or has poorly performed the contractual services, he can only claim this up to the amount of the invoice amount for the corresponding order.
The contractor is not liable for any particular artistic effect, visual perceptibility or advertising effect of the products for the client.
There is no right of return for custom-made products and personalizations that are made at the customer's request.
§ 8 Retention of title
The delivered goods remain the property of the contractor until full payment has been made.
If the goods delivered under retention of title are processed, co-ownership is established, with the share of ownership being determined according to the ratio of the claim to the total value of the new product.
§ 9 Partial invalidity and applicable law
Should a provision of the contract and/or these conditions be or become wholly or partially invalid or unenforceable, the effectiveness of the remaining provision will not be affected.
§ 10 Place of performance, place of jurisdiction
The place of performance and place of jurisdiction for disputes arising from contracts with registered merchants is Hamburg.
Alternative dispute resolution in accordance with Article 14 Paragraph 1 ODR-VO and Section 36 VSBG:
The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
For all contracts, in particular deliveries and services from Robust Sonnenschutz & Roofing Systems, hereinafter referred to as the contractor, the following conditions apply exclusively to the respective customer, hereinafter referred to as the client. The client accepts these conditions as binding upon acceptance and/or execution of an order or order.
Any deviating conditions of the client are hereby expressly contradicted. They are only valid if and to the extent that they have been acknowledged in writing by the contractor.
The contractor's offers are aimed at entrepreneurs and consumers.
§ 2 Conclusion of contract
The contract is concluded upon written acceptance by the contractor or delivery.
§ 3 Prices
All prices stated are gross final prices in euros (€), as the business regulations apply here.
§ 4 Payment conditions
Payment must be made in advance immediately upon receipt of the invoice or order confirmation. Invoices can be paid by bank transfer, PayPal, Amazon Pay, Apple Pay, Google Pay, credit card or Klarna.
§ 5 Deliveries
Delivery is carried out by a freight forwarder or delivery service. No delivery costs are charged. This does not apply to costs that arise due to special shipping requests from the client. For merchants, the place of performance for the service offered is the contractor's registered office in Hamburg.
The delivery period is extended appropriately if unforeseen events occur, such as strikes or operational disruptions at suppliers. The delivery period is also extended appropriately if the order is subsequently changed by the client.
§ 6 Production
The quality of the template determines the product. Production only takes place after payment has been made by the client in accordance with the payment conditions specified in Section 4.
If approval is given by telephone, the risk lies with the client. The same applies to data carriers provided by the client.
Minor color differences are possible due to material, fluoroscopy, etc. and do not constitute a warranty claim.
The implementation of a personalized neon sign is the responsibility of the client. Any resulting warranty and compensation claims are excluded.
If the contractor produces according to a sample at the request of the client, this is only possible approximately.
§ 7 Warranty, liability and defects
Statutory liability for defects applies.
The following applies to entrepreneurs who are merchants: All deliveries must be checked immediately upon receipt for both technical processing and correctness of content. Any defects must be reported to the contractor immediately. Notices of visible defects or damage must be made immediately. In any case, this must be listed in writing with a precise description of the defect before use, installation, installation or further use of the goods. Defects are considered particularly recognizable if they become apparent after unpacking or when a functional test is carried out. The client is obliged to carry out a functional test.
If the defect is reported with justification, the contractor may initially choose to deliver a replacement after the damaged product has been returned. The client must grant the contractor a reasonable period of time and opportunity to do this. If the replacement fails, the client is entitled to further statutory warranty rights at his discretion.
The client must return the defective goods himself; it will be returned by the contractor or for him at his own expense.
Minor or customary differences between the ordered and delivered goods in terms of format, color and quality are not defects. The photos and illustrations shown in the item descriptions serve to illustrate the product. The item delivered may differ from the images due to technical changes. Technically-related color deviations as well as technically-related changes and designs are also not defects. All materials have a tolerance of +/- 2% of the required unit length. The cutting tolerance is +/- 3 mm.
If the client demands compensation for non-performance in cases where the contractor has culpably become unable to perform the service, is in arrears or has poorly performed the contractual services, he can only claim this up to the amount of the invoice amount for the corresponding order.
The contractor is not liable for any particular artistic effect, visual perceptibility or advertising effect of the products for the client.
There is no right of return for custom-made products and personalizations that are made at the customer's request.
§ 8 Retention of title
The delivered goods remain the property of the contractor until full payment has been made.
If the goods delivered under retention of title are processed, co-ownership is established, with the share of ownership being determined according to the ratio of the claim to the total value of the new product.
§ 9 Partial invalidity and applicable law
Should a provision of the contract and/or these conditions be or become wholly or partially invalid or unenforceable, the effectiveness of the remaining provision will not be affected.
§ 10 Place of performance, place of jurisdiction
The place of performance and place of jurisdiction for disputes arising from contracts with registered merchants is Hamburg.
Alternative dispute resolution in accordance with Article 14 Paragraph 1 ODR-VO and Section 36 VSBG:
The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.